Press Room

Learn more about Blackbaud, read recent news coverage and press releases or request an interview with a nonprofit expert.

Media Contact:

Melanie Mathos
Blackbaud Public Relations
843.654.3307
media@blackbaud.com

Awards

  • ZDNet

    2012 ZDNet CRM Watchlist Winner.
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  • InformationWeek

    Customer-focused IT initiatives rank Blackbaud at number 198.
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    InformationWeek 500

    List of Top Technology Innovators Across America
    "B the Difference" employee-driven program ranks Blackbaud at number 209 on the list

    Charleston, S.C. (September 15, 2010) – Blackbaud, Inc. (Nasdaq: BLKB), the leading global provider of software and services for nonprofits, today announced that it made this year's InformationWeek 500, an annual listing of the nation's most innovative users of business technology. Blackbaud debuted on the list this year at number 209. The 2010 list was revealed last night at a gala awards ceremony at the exclusive InformationWeek 500 Conference taking place at the St. Regis Monarch Beach Resort, Dana Point, CA.

    "We are honored to be recognized among the leading technology innovators in the United States as part of the 2010 InformationWeek 500," said Todd Lant, vice president of corporate IT. "The entire employee base at Blackbaud took our corporate values to heart by participating in a company-wide project called 'B the Difference', and we are pleased to be recognized for this innovative program. Blackbaud's ability to improve customer service, implement new technologies and maintain momentum on existing strategic IT initiatives while consolidating significant operations illustrates the success."

    "B the Difference", Blackbaud's employee-driven program, focused on improving customer satisfaction and reducing cost. The program led to numerous initiatives focused on strengthening the business. Most notably, on the IT front, multiple subsidiary operations were integrated. The scope of this effort included consolidation of major data centers and infrastructure, centralization of ERP and CRM applications and business processes and reorganization of IT operations to more adequately reflect the needs of external and internal customers.

    "For 22 years, the InformationWeek 500 has honored the most innovative users of business technology," said InformationWeek Editor In Chief Rob Preston. "As we start to emerge from the worst recession in decades, the IT focus is now on driving growth—new sources of revenue, new relationships with customers, even new business models. This year's ranking placed special emphasis on those companies and business technology executives leading that charge."

    InformationWeek identifies and honors the nation's most innovative users of information technology with its annual 500 listing and also tracks the technology, strategies, investments and administrative practices of America's best-known companies. Top winners have included:  CME Group, Conway, National Semiconductor, Kimberly-Clark, Hilton Hotels and Unum. The InformationWeek 500 rankings are unique among corporate rankings as it spotlights the power of innovation in information technology, rather than simply identifying the biggest IT spenders. 

    Additional details on the InformationWeek 500 can be found online at www.informationweek.com/iw500/

    About Blackbaud
    Blackbaud is the leading global provider of software and services designed specifically for nonprofit organizations, enabling them to improve operational efficiency, build strong relationships, and raise more money to support their missions. Approximately 22,000 organizations — including University of Arizona Foundation, American Red Cross, Cancer Research UK, The Taft School, Lincoln Center, In Touch Ministries, Tulsa Community Foundation, Ursinus  College, Earthjustice, International Fund for Animal Welfare, and the WGBH Educational Foundation — use one or more Blackbaud products and services for fundraising, constituent relationship management, financial management,  website management, direct marketing, education administration, ticketing, business intelligence, prospect research, consulting, and analytics. Since 1981, Blackbaud's sole focus and expertise has been partnering with nonprofits and providing them the solutions they need to make a difference in their local communities and worldwide. Headquartered in the United States, Blackbaud also has operations in Australia, Canada, Hong Kong, the Netherlands, and the United Kingdom. For more information, visit www.blackbaud.com.

    About InformationWeek Business Technology Network (http://www.informationweek.com/)
    The InformationWeek Business Technology Network provides IT executives with unique analysis and tools that parallel their work flow – from defining and framing objectives through to the evaluation and recommendation of solutions. Anchored by InformationWeek, the multimedia powerhouse that looks across the enterprise, the network scales across the most critical technology categories with online properties like DarkReading.com (security), IntelligentEnterprise.com (application architecture), NetworkComputing.com (networking and communications) and PlugintotheCloud.com (cloud computing). The network also provides focused content for key IT audiences, such as CIOs, developers, SMBs and IT Support Managers via InformationWeek Global CIO, Dr. Dobb's, InformationWeek SMB, and HDI respectively, as well as vital vertical industries with InformationWeek Financial Services, Government and Healthcare sites. Content is at the nucleus of our information distribution strategy, and the network provides a deep and rich portfolio of decision-making tools and peer based research through InformationWeek Analytics, the leading service for peer-based IT research and analysis. IT professionals turn to our experts and communities to stay informed, get advice and research technologies to make strategic business decisions. The InformationWeek Business Technology Network is part of UBM TechWeb.

    Media Contacts:

    Melanie Mathos
    Blackbaud, Inc.
    843.216.6200 x3307
    melanie.mathos@blackbaud.com

    Sherbrooke Balser
    InformationWeek
    949.223.3605
    sbalser@techweb.com

    Source: Blackbaud

    Forward-looking Statements
    Except for historical information, all of the statements, expectations, and assumptions contained in this news release are forward-looking statements that involve a number of risks and uncertainties. Although Blackbaud attempts to be accurate in making these forward-looking statements, it is possible that future circumstances might differ from the assumptions on which such statements are based. In addition, other important factors that could cause results to differ materially include the following: general economic risks; uncertainty regarding increased business and renewals from existing customers; continued success in sales growth; management of integration of acquired companies and other risks associated with acquisitions; risks associated with successful implementation of multiple integrated software products; the ability to attract and retain key personnel; risks related to our dividend policy and share repurchase program, including potential limitations on our ability to grow and the possibility that we might discontinue payment of dividends; risks relating to restrictions imposed by the credit facility; risks associated with management of growth; lengthy sales and implementation cycles, particularly in larger organizations; technological changes that make our products and services less competitive; and the other risk factors set forth from time to time in the SEC filings for Blackbaud, copies of which are available free of charge at the SEC's website at www.sec.gov or upon request from Blackbaud's investor relations department. All Blackbaud product names appearing herein are trademarks or registered trademarks of Blackbaud, Inc. All other trademarks are the property of their respective owners.

  • Software Magazine

    The world's largest software and service providers.
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  • Forbes

    Blackbaud makes its fourth appearance on the list at number 54.
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    Blackbaud Named to Forbes 100 Best Small Companies in America List

    Blackbaud makes its fourth appearance on the list at number 54

    Charleston, S.C. (November 8, 2010) – Blackbaud, Inc. (Nasdaq: BLKB), the leading global provider of software and services for nonprofits, today announced that it has once again been named to Forbes 100 Best Small Companies in America list. The annual list highlighting the hottest growth prospects in American business is featured online and in today's print edition of the magazine.

    "We are honored to once again be included among the nation's business leaders on Forbes 100 Best Small Companies in America list," said Marc Chardon, Blackbaud's chief executive officer. "We are pleased to provide the tools and expertise that power the business of philanthropy from fundraising to outcomes and to empower our 24,000 customers around the world to drive change and make the world a better place."

    Blackbaud is ranked number 54 on the list, which includes publicly traded companies with annual revenues between $5 million and $1 billion. The rankings are based on earnings growth, sales growth, and return on equity in the past 12 months and over 5 years. Companies were also compared against the stock performance of their industry peers. This is the fourth time that Blackbaud has been included in the list. To access the full list and to read the special report, visit www.forbes.com/best-small-companies.  

    About Blackbaud
    Blackbaud is the leading global provider of software and services designed specifically for nonprofit organizations, enabling them to improve operational efficiency, build strong relationships, and raise more money to support their missions. Approximately 24,000 organizations — including University of Arizona Foundation, American Red Cross, Cancer Research UK, The Taft School, Lincoln Center, Tulsa Community Foundation, Ursinus  College, Earthjustice, International Fund for Animal Welfare, and the WGBH Educational Foundation — use one or more Blackbaud products and services for fundraising, constituent relationship management, financial management,  website management, direct marketing, education administration, ticketing, business intelligence, prospect research, consulting, and analytics. Since 1981, Blackbaud's sole focus and expertise has been partnering with nonprofits and providing them the solutions they need to make a difference in their local communities and worldwide. Headquartered in the United States, Blackbaud also has operations in Australia, Canada, Hong Kong, the Netherlands, and the United Kingdom. For more information, visit www.blackbaud.com.

    Media Contact:

    Melanie Mathos
    Blackbaud, Inc.
    843.216.6200 x3307
    melanie.mathos@blackbaud.com

    Source: Blackbaud

    Forward-looking Statements
    Except for historical information, all of the statements, expectations, and assumptions contained in this news release are forward-looking statements that involve a number of risks and uncertainties. Although Blackbaud attempts to be accurate in making these forward-looking statements, it is possible that future circumstances might differ from the assumptions on which such statements are based. In addition, other important factors that could cause results to differ materially include the following: general economic risks; uncertainty regarding increased business and renewals from existing customers; continued success in sales growth; management of integration of acquired companies and other risks associated with acquisitions; risks associated with successful implementation of multiple integrated software products; the ability to attract and retain key personnel; risks related to our dividend policy and share repurchase program, including potential limitations on our ability to grow and the possibility that we might discontinue payment of dividends; risks relating to restrictions imposed by the credit facility; risks associated with management of growth; lengthy sales and implementation cycles, particularly in larger organizations; technological changes that make our products and services less competitive; and the other risk factors set forth from time to time in the SEC filings for Blackbaud, copies of which are available free of charge at the SEC's website at www.sec.gov or upon request from Blackbaud's investor relations department. All Blackbaud product names appearing herein are trademarks or registered trademarks of Blackbaud, Inc.

  • Best Places to Work

    Ratings based on engagement and employee satisfaction.
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  • SPI Research

    Best-of-the-Best Professional Service organizations.
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  • ASP 10 Best Web

    Honors the software company for online support excellence.
    Read More

    Blackbaud's Support Site Wins "Ten Best Web Support Sites" Award

    The Association of Support Professionals honors the software company for online support excellence

    Charleston, S.C. (June 10, 2010)

    Blackbaud, Inc. (Nasdaq: BLKB), the leading global provider of nonprofit software and services, announced that its support site is a recipient of the prestigious "Ten Best Web Support Sites" award, its second consecutive honor. The Association of Support Professionals (ASP) organized the 13th annual "Ten Best Web Support Sites" competition in which 10 websites are honored for excellence in online service and support.

     

     

    "Once again, our judges were especially impressed by the exceptional level of customer engagement on the Blackbaud site," said Jeffrey Tarter, ASP's executive director. "The company has put a lot of effort into building forums and listening to customer feedback, and that effort has paid off nicely."

     

    The award winners were selected by a panel of judges with expertise in web support design and implementation, using a scoring system based on 25 separate performance criteria. The evaluation process covered overall usability, design, and navigation; knowledgebase and search implementation; interactive features; customer experience; and a major site development challenge. The 10 winning sites will be profiled in a book called "The Ten Best Web Support Sites of 2010," to be published by ASP next month.

     

    "Our customers are at the heart of everything we do, and we want to give them the support they need to make the world a better place and accomplish their missions," said Jerry Zink, Blackbaud senior vice president and chief customer satisfaction officer. "Being selected as a Ten Best Web Support Sites winner for the second year in a row reflects our commitment to providing comprehensive online resources and is truly an honor."

    In addition to performance criteria, Blackbaud was honored for key site features including:

    ·         Case Central and Knowledgebase Integration, which enables customers to not only contact Support online for assistance but also potentially answers their questions simultaneously.

     

    ·         Knowledgebase Subscriptions, through which customers can subscribe to alerts and specific solutions to be immediately notified of changes automatically.

     

    ·         Knowledgebase Feedback Forms, for customers to rate the effectiveness of their search experience as well as specific solutions, enabling staff to take action accordingly to improve customers' experience.

     

    Additionally, the company was evaluated based on the successful replacement of its Knowledgebase last year. Since its release, the number of customers who use Knowledgebase and the frequency of their visits have almost doubled, confirming the benefits of the new infrastructure and more user-friendly experience. Simultaneously, Blackbaud Support implemented Knowledge-Centered Support (KCS), a business methodology that was developed by the Consortium for Service Innovation, a nonprofit alliance of customer service organizations, to help organizations solve customer issues faster, improve customer success, and build organizational learning.

    For more information on Blackbaud Support, visit www.blackbaud.com/support.


    About The Association of Support Professionals
    The Association of Support Professionals is an international membership organization for customer support managers and professionals. In addition to its annual "Ten Best" awards, the ASP publishes research reports on a wide range of support topics, including fee-based support, services marketing, and support compensation.

     

    About Blackbaud

    Blackbaud is the leading global provider of software and services designed specifically for nonprofit organizations, enabling them to improve operational efficiency, build strong relationships, and raise more money to support their missions. Approximately 22,000 organizations — including University of Arizona Foundation, American Red Cross, Cancer Research UK, The Taft School, Lincoln Center, In Touch Ministries, Tulsa Community Foundation, Ursinus College, Earthjustice, International Fund for Animal Welfare, and the WGBH Educational Foundation — use one or more Blackbaud products and services for fundraising, constituent relationship management, financial management, website management, direct marketing, education administration, ticketing, business intelligence, prospect research, consulting, and analytics. Since 1981, Blackbaud's sole focus and expertise has been partnering with nonprofits and providing them the solutions they need to make a difference in their local communities and worldwide. Headquartered in the United States, Blackbaud also has operations in Australia, Canada, the Netherlands, and the United Kingdom. For more information, visit www.blackbaud.com.


    Media Contact:


    Melissa Dodge                                                             

    Blackbaud, Inc.                                                

    843.216.6200 x3209      
    melissa.dodge@blackbaud.com                       

                                                   

    Source: Blackbaud

     

    Forward-looking Statements

    Except for historical information, all of the statements, expectations, and assumptions contained in this news release are forward-looking statements that involve a number of risks and uncertainties. Although Blackbaud attempts to be accurate in making these forward-looking statements, it is possible that future circumstances might differ from the assumptions on which such statements are based. In addition, other important factors that could cause results to differ materially include the following :  general economic risks; uncertainty regarding increased business and renewals from existing customers; continued success in sales growth; management of integration of acquired companies and other risks associated with acquisitions; risks associated with successful implementation of multiple integrated software products; the ability to attract and retain key personnel; risks related to our dividend policy and share repurchase program, including potential limitations on our ability to grow and the possibility that we might discontinue payment of dividends; risks relating to restrictions imposed by the credit facility; risks associated with management of growth; lengthy sales and implementation cycles, particularly in larger organization ; technological changes that make our products and services less competitive; and the other risk factors set forth from time to time in the SEC filings for Blackbaud, copies of which are available free of charge at the SEC's website at www.sec.gov or upon request from Blackbaud's investor relations department. All Blackbaud product names appearing herein are trademarks or registered trademarks of Blackbaud, Inc.

     

  • Campbell Award Recipient

    Raiser's Edge and eTapestry win Campbell Awards.
    Read More

  • AFP Outstanding Business Award

    AFP Honors Blackbaud with the 2007 Outstanding Business Award.
    Read More

  • Green Business

    Blackbaud Receives Green Business Pioneer Award.
    Read More

  • The Roaring 20

    Fastest growing companies in Charleston announced.
    Read More

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Convio Acquisition Completed
Tuesday, May 08, 2012 4:38:00 PM

Blackbaud Completes Acquisition of Convio
Monday, May 07, 2012 7:59:00 AM

Charitable Giving Increased 4.2 Percent in 2011, yet Continued Growth in 2012 Remains Uncertain
Tuesday, May 01, 2012 8:08:00 AM

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Thursday, December 22, 2011 2:35:13 PM

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Thursday, December 22, 2011

Nonprofits still hurting
Wednesday, December 21, 2011

Economic recovery slow for US nonprofits
Monday, December 19, 2011 2:40:00 PM

Social media in the workplace
Monday, December 19, 2011

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